FAQ

Frequently asked questions

What snactr costs, how payments work, and what it does and doesn't do.

What is snactr?
snactr is a commission-free online ordering platform for restaurants. Each restaurant gets its own branded ordering page for pickup and delivery, a live order dashboard, and payments that go straight to the restaurant's own Stripe account.
Does snactr take a commission on orders?
No. snactr charges 0% commission. You pay a flat monthly fee per location, and the full order amount goes to you, less Stripe's standard card processing fee of about 3%.
How much does snactr cost?
$99 per month for each restaurant location. There's no setup fee and no contract, you can cancel anytime, and the first 14 days are free.
How do I get paid?
Guests pay by card through Stripe, directly into your own Stripe account. You're the merchant of record, and snactr never holds your money. Stripe pays out to your bank account on its normal schedule, and you can see every payment and payout in your own Stripe Dashboard.
Who pays the card processing fees?
The restaurant pays Stripe's standard processing fee of about 3% on each card payment, the same way it would with any card processor. That fee goes to Stripe. snactr adds nothing on top.
Do my customers need to download an app or create an account?
No. Guests order from your ordering page in any web browser and check out as a guest.
Can I use my own domain?
Yes. Your ordering page can run on your own domain, like yourrestaurant.com, or on a free snactr address.
Does snactr do delivery?
Yes. snactr provides delivery. You also have the option to deliver orders yourself with your own drivers. Either way, you choose your delivery area, and addresses outside it are turned away at checkout.
Can customers schedule orders for later?
Yes. Guests can order for as soon as possible or pick a later time, and they can only choose times when you're open. Orders are blocked automatically outside your opening hours.
What happens when an order comes in?
It appears instantly on your order dashboard with a sound alert, and you move it through preparing, ready, and completed. The guest gets an email receipt and a tracking page, plus a text when their pickup order is ready or their delivery is on its way.
Does snactr work for restaurants with multiple locations?
Yes. All your locations share one menu, and each has its own hours and pickup and delivery settings. You can mark an item unavailable at one location only. Locations can share one Stripe account or each have their own, which suits franchises.
Does snactr take reservations?
Yes, as requests. A guest asks for a date, time, and party size, and you confirm or decline it from your dashboard. The guest is notified either way.
Who owns the customer data?
You do. Every order builds your own customer list, and with a guest's permission you can reach out to them later. snactr doesn't sell or share it.
How do I get started?
Book a free demo. After that, we set up your menu, ordering page, and payments for you.

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